Exchanges

  • We purchase the highest quality vintage garments. Each garment is deluxe dry cleaned or laundered and thoroughly inspected before listing.

    To ensure a clear understanding of the item before purchase we accurately describe, measure, photograph and note any minor wear or imperfections; although rare, due to the nature of these garments there may be very minor signs of age, however, this does not detract from its beauty.

    We also encourage you to ask as many questions before purchasing to ensure you receive a product that you love as well as that fits you.

  • Our Legacy Leather pant is of the highest quality, made from the finest supple Italian leather and couture made in Australia.

    There are many pieces of leather hide used in the creation of one pair of pants. Every piece of hide will always vary slightly as they are from a natural source. A pant may have minor differences throughout, in thickness, grain and marks, which are all normal for this type of fabric.

    Due to the nature of leather, some variation in shape and texture is expected with time, depending on how they fit you, how frequently they are worn, and how they are worn & stored and cleaned. Leather will stretch over time to shape and mould your own body. You will find the pants will be most comfortable and at their ultimate fit after wearing them for a few days and up to a few weeks, once they have completely shaped your body. 

    We encourage you to ask as many questions before purchasing to ensure you receive a product that you love as well as that fits you.

    • MINE: Luxe Vintage – exchange only

    • MUSEUM: Couture – exchange only

    Accessories, bodysuits & swimwear are non-returnable

    Note: Australian orders qualify for exchanges only. We do not exchange International orders.

  • Items must be:

    • In original condition

    • Unwashed and unworn

    • Pre-existing labels and tags are still attached

    • Carefully folded and packed in original packaging

    Request your return:

    • You just request an exchange via email at boutique@missgray.com within 48 hours of receiving your package;

      • MINE Vintage - along with a link to your desired exchange item

      • MUSEUM Legacy Leather Pant - note the size you wish to exchange for

    • Once you receive a reply email authorisation, post to Miss Gray within 7 days;

      • Miss Gray - 223 Moor St Fitzroy, Victoria 3065 AUSTRALIA

    • You will be charged the price difference if more than your original purchase price

    • Any returns received outside this timeframe will be void and you will forfeit an exchange and re-sent your original item/s

    • Original shipping charges are non-refundable

    • You are personally responsible for return shipping charges

    • Your exchange item will be shipped at no extra charge

  • Once we receive and inspect your return we will notify you. If your return is accepted, please allow 2-3 business days for re shipment