Miss Gray

faq

Company
  • Company
  • Product Information
  • Orders & Payment
  • Shipping & Delivery
  • Gifts
  • Returns & Exchanges
  • Sustainability

Company

About Mine by Miss Gray Luxe Curated Vintage

We believe the most beautiful and well-made garments have already been made. It is our mission to curate wearable luxe vintage clothing and accessories of timeless class, comfort and glamour from all over the world, and we invite you to explore and shop our exquisite showcase.

Each garment has an intricate past that possesses an allure. It is in its history, fine fabrics, grand prints where romance resides and transports you to a world of luxury when you wear them. It is in the quality and timeless design that feels as if it were made today but holds all the nostalgic enchantment of the past.

As we hand curate our exquisite collection of refined taste, we pass on our style and the essence of ourselves in each and every piece. Our dream is to show women a new way to dress, yet an old way to dress, day-to-night! Where you Buy For Love. Wear Forever. We’re replacing the throw-away/wear-once mindset with a treasuring mindset, so you can be both glamorous and kind to the planet.

May you be the future of fashion; more glamorous, sexy, sophisticated, mysterious, elegant and empowered than ever before in a Miss Gray luxe vintage statement piece.

Make it classic. Make it kind. Make it stand the test of time. Make it comfort. Make it shine. Make it glamour. Make it MINE!

Why is it called Mine?

Mine by Miss Graywas imagined and created because every time we found a vintage piece that we fell in love with, we would say “this has to be MINE!” We felt it was the true representation of our obsession with finding one of a kind vintage statement pieces.

What is the difference between buying a new garment vs Mine by Miss Gray?

With Mine by Miss Gray vintage you are buying high quality, timeless, rare statement pieces of the past compared to low-quality mass produced, obsolescent designs of today.

With Miss Gray curated vintage your blouse, dress, jacket or even earrings were made in countries the brand originated like Australia, United States, Germany, Italy or United Kingdom, just to name a few; whereas many of todays brands are now overproducing at devastatingly high rates in sweat shops with no-quality-control.

Additionally, with vintage, instead of your garment or accessory being made in sweat shops with poor conditions and low standards, the seamstress or manufacturer were considered artisans. The intention was to produce high-quality timeless products; the craftsmanship was exceptional and the craftsmen were paid good salaries, worked in environments that were of high standards and treated with respect.

All these factors are evident as our luxe vintage garments and accessories look as good today as the day they were made, and will look the same in another decade to come.

What is the future of vintage?

A decade from now, high-quality true-vintage of timeless class, comfort and glamour of the 1920s-1990s will become more difficult to obtain as the excessive disposal of fashion is exponential. Coupled with the recent booming of the vintage and second-hand market being recorded as one of the fastest growing industries in the world, eventually there will come a time where quality vintage of these eras will be almost impossible to get your hands on. Therefore, owning a true vintage piece will be considered an investment, and rise in value over time.

About Museum by Miss Gray In-House Couture

Introducing Museum by Miss Gray in-house couture, and its first timeless statement piece, the Legacy Leather Pant.

With luxury Italian leather and couture made in Australia, the Legacy Leather Pant is a re-creation of our most worn and loved vintage leather pant in our personal collection. This exceptional leather pant, seen throughout our online vintage boutique and on our Instagram, is perfectly styled with almost every top, blouse, knit, trench and blazer.

This leather pant has been our staple statement pant for the past 8 years, and worn up to 4 times per week. With our love and care they still remain timeless and in as pristine condition as the day we bought them.

Styled with your favouriteMine by Miss Gray luxe vintage blouses everyday, minimal makeup and a trademark red lip, the Legacy Leather Pant has defined our style and our identity, and will also define yours, becoming the most essential addition to your wardrobe this decade.

Buy for Love. Wear Forever.

Read more about the Legacy Leather Pant and its Sustainability in the product listing

Product Information

Do you stock a range of sizes?

Yes, we do stock a wide range of sizes from XS to XXL and ensure we have a variety of styles for all body shapes.

Pants, Skirts & Coordinates

We specialise in garments that have elastic waistbands. This is one of our favourite features of a garment as it not only provides comfort around the stomach area, but it has approximately a 10 inch stretch, allowing for an increase of up to 3 sizes bigger e.g. if an elastic waist is a M it will stretch to an XL.

We all know when eating, spending a day in a garment or during your period, it can get uncomfortable. So, we prefer elastic, even for ourselves, to make dressing up so much more enjoyable due to having movement around your waist and stomach area. Although not every garment has elastic waistband, approximately 80% of our pieces do have this feature.

Dresses

Many of our winter dresses are made of knit stretch fabric, so although they may be in a size Medium they can stretch to a Large or Extra Large. Our summer dresses made of rayon may be in a size Large but cinch beautifully to a Medium or Small with its waist tie or a belt.

Blouses, Sweaters, Blazers & Trenches

We specialise in curating these pieces in exquisite prints and fabrics that fit elegantly on both smaller and more shapely women.

Additionally, it is an outdated mind-set to think that if you are a size 10 - for example, that everything in a size 10 in every brand of every garment is going to fit you perfectly. Women of the modern-day come in all shapes and sizes and garment manufacturing has never allowed for the beautiful diverse features of every woman. Find something you love? Tailor it to your size. E.g. it may be a pant, skirt or dress. Invest in making it your measurements while maintaining all of its originality and you will keep forever.

Mine by Miss Gray luxe vinatge size guide

What size is the model in your product listings?

We model our own clothes, our measurements are: Bust 34inch, Waist 25inch, Hips 38inch, Height 5’7”.

I have never bought vintage; will it be for me?

Yes, vintage is for everyone! What’s more important is Miss Gray vintage is “wearable vintage” and here’s why.

When people think of the word vintage, especially if they don’t know much about it or haven’t bought or worn vintage, it can mean, old, time-warped, outdated, smelly, my grandmother or mothers’ clothes or even dirty op shop. All of which can be very true and unappealing.

Vintage can be all those things; however, it can also be exquisitely luxurious, unique, timeless, and undeniably beautiful. We have spent 19yrs refining our craft and sourcing “wearable vintage”. We are experts in sourcing timeless statement pieces of class, comfort & glamour of the highest craftsmanship, that you won’t find shopping anywhere else. We also source much of our stock never-worn, even with tags still attached.

Each garment has a past and possesses an allure. It is in its history that brings romance and you to life when you wear it. You will never feel more YOU and individual than when in a Mine by Miss Gray Luxe Vintage piece.

I already buy vintage, how are you different?

There are many ways to buy vintage from online boutiques, online marketplaces, physical markets, op-shops, or vintage stores. Majority of these stock bulk vintage that has not been curated or dry-cleaned. They range from the old, outdated and time-warped to expensive second-hand designer/luxury brand names.

We specialise in hand curating each and every single piece, we focus on wearable timeless statement pieces of class, comfort and glamour, not on a brand or designer name. As stylists our curation is essentially an extension of our own personal style. Our love for exquisite high-quality fabrics, grand prints and timeless designs offer our clients something they cannot find anywhere else.

Do you stock brand names or designers?

We do not stock brand names or designer names. Style and quality are the most important attributes to any garment. Our quest is to specialise in wearable timeless statement pieces of class, comfort and glamour with exquisite high-quality fabrics, grand prints, timeless designs and styles.

What brands do you stock?

All of our brands we source are obselete vintage brands. Although these companies and brands are no longer in existence their quality and style are everlasting.

Where do you curate your vintage pieces from?

We curate from all over the world, Europe, UK and US.

Can you curate a specific item for me?

Yes, we do curate specifically for clients. This is executed and charged on a case by case basis depending on your specific needs. Please contact us with what you are looking for and we can provide you with a quote.

Why do you use your own tags?

To bring a little more luxury to your Miss Gray experience, as well as authenticate that we hand source each and every piece of clothing and accessory of the highest quality, style and craftsmanship.

Do you negotiate price?

We do not negotiate on price. We are a luxury boutique, not a marketplace. We select and invest in pieces of the highest quality and style. We hand source every piece and our collection requires hundreds of hours to source the perfect styles that encompass timeless comfort and glamour. Every piece is deluxe dry cleaned, hand prepared or polished. And finally, we offer a luxurious personal experience end-to-end. Our prices reflect the luxury experience, quality and uniqueness of each piece you see on display for purchase in our boutique.

Do you ever have a sale?

Although we do not negotiate on price, we do run special offers and events throughout the year, subscribe to our newsletter to be notified.

How do I care for my vintage garment?

We have a detailed cleaning instruction guide with tips on how to care for your garments. Find your Garment Care type in the product listing or on your invoice. Refer to our Product Care page for detailed information.

Will my garment be good quality even though its vintage?

Yes, it will! Garments made during these periods as well as the specific garments we source are made of the highest quality products, embellishments, fabrics and craftsmanship. Many of our garments have never even been worn, with tags still attached, in immaculate condition.

If you follow garment care instructions on cleaning and storing your garment, it will last a lifetime. We have created an online guide, how to care for your vintage garments & accessories, refer to our Product Care page for detailed information. However, there can be minor imperfections that occur over time, don’t be concerned, this is completely normal due to time and wear for some particular garments. Do not dispose of it, especially as you invested in a Mine by Miss Gray statement piece you fell in love with. Sometimes, whether it’s a minor repair like a few loose sequins or something more substantial e.g. the elastic has lost its elasticity (as this can happen over time) we educate you to seek repair, as this is quite inexpensive and will mean you will have another life-span with your loved one of a kind vintage garment.

For more information on the quality of vintage garments vs a new garment, refer to this FAQ under Company - What is the difference between buying new or Mine by Miss Gray vintage?

Can some garments have imperfections or flaws due to their age?

Although we source the highest quality products, on rare occasions some vintage items may come with minor imperfections due to pre-loved wear, their age or just the nature of the specific garment or accessory. We do not sell items that have major imperfections and do not sell items that we aren’t personally willing to buy in its quality.

Items may not always be inexplicably flawless and we try our best to find any imperfections prior to listing and noting them. If there is minor wear we will only sell it if it will not cause further damage, if it does not detract from its beauty, and is not noticeable when worn.

However, although we do our best to inspect each and every piece, some imperfections can be so small they may even go unnoticed by us. Examples of minor imperfections that may go unnoticed or not noted: minor beads missing, a small thread, micro-mark or micro-hole. We ask that you cherish them for their history and uniqueness.

Please refer FAQ Returns & Exchanges below and our Returns & Exchanges page for more detailed information.

What fabrics are your garments made from?

We have a range of luxurious fabrics in all our garments. Refer to our Product Care page for detailed fabric information.

Orders & Payment

What payment forms do you accept?

We offer various payment options depending on your needs and method of transaction. Refer to our Payment Options page for detailed information.

Can I cancel or modify my online order?

After you have placed an online order you may contact us directly via email for any questions. If you wish to return or exchange an item, refer to our Returns & Exchanges for detailed information.

Shipping & Delivery

What is your shipping policy and prices?

We offer a few options depending if you are a local NSW, Australian or International client. Refer to our Shipping & Delivery page for detailed information.

Do you ship all over the world?

Yes, we deliver to any country. However, please carefully review our Shipping & Delivery page for information about the International customs fees and taxes in your country.

Gifts

Do you sell gift cards?

Yes, they are available in our online Boutique. With a Miss Gray Gift Card, you are gifting your special someone the magical experience of owning a true one-of-a-kind vintage statement piece they will find nowhere else. A piece they will own for a lifetime, and forever be reminded of your thoughtfulness. A luxurious gift for a birthday, valentines, engagement, wedding, or a just-because gift. We issue gift cards of any amount valid for 6 months in-boutique or online from date of issue.

Can I buy special gifts or experiences?

We specialise in creating memorable experiences and gifts. We offer a personalised gift sourcing, wrapping and delivery service. Contact us for more information on how we can help you make someone's next birthday or occasion exquisitely special.

Returns & Exchanges

Do you exchange or offer store credit?

Yes, however due to the nature of our garments being both vintage and made-to-order we have a strict timeframe to submit a return. If you wish to return or exchange an item, refer to our Returns & Exchanges page for more detailed information.

Do you refund Mine by Miss Gray luxe vintage?

We do not offer refunds, however, we happily offer a store credit. Refer to our Returns & Exchanges page for more detailed information.

What if my Mine by Miss Gray luxe vintage garment has a fault?

We have never had an issue to date with a faulty or misrepresented garment. We clearly represent each garment and note any minor imperfections. However, in the case we may miss an imperfection and you feel it requires significant repair, we offer a 14 day review period from date of delivery. Simply fill in our Exchanges & Returns form, request the credit option and submit adequate photographs. However, as the garment is past our 48hr credit return window your garment will be reviewed for a suitable remedy. Outside of our 14day policy we encourage you to seek repair of your vintage garment to maintain its lifespan.

What is your policy for the Museum by Miss Gray Legacy Leather Pant?

Refer to the Returns & Exchanges for details.

Sustainability

What happens to the clothes I donate to charity stores?

While you may donate your old clothing to charity, the truth is, even then, a whopping 84 percent of our clothing ends up in landfills and incinerators, according to the Environmental Protection Agency.

Read more about the devastation the fast fashion addiction is causing in this article Fast Fashion Turning into Toxic Landfill

What is Fast Fashion?

Fast fashion is a term used to describe the readily available, inexpensively made fashion of today. The word “fast” describes how quickly retailers can move designs from the catwalk to stores, keeping pace with constant demand for more and different styles. With the rise of globalisation and growth of a global economy, supply chains have become international, shifting the growth of fibers, the manufacturing of textiles, and the construction of garments to areas with cheaper labour. Increased consumption drives the production of inexpensive clothing, and prices are kept down by outsourcing production to low and middle-income countries (LMICs).

Globally, 80 billion pieces of new clothing are purchased each year, translating to $1.2 trillion annually for the global fashion industry. The majority of these products are assembled in China and Bangladesh while the United States consumes more clothing and textiles than any other nation in the world. Approximately 85 % of the clothing Americans consume, nearly 3.8 billion pounds annually, is sent to landfills as solid waste, amounting to nearly 80 pounds per American per year.

The global health costs associated with the production of cheap clothing are substantial. While industrial disasters such as the 1911 Triangle Shirtwaist Factory fire have led to improved occupational protections and work standards in the United States, the same cannot be said for LMICs. The hazardous working conditions that attracted regulatory attention in the United States and European Union have not been eliminated, but merely shifted overseas. The social costs associated with the global textile and garment industry are significant as well. Defined as “all direct and indirect losses sustained by third persons or the general public as a result of unrestrained economic activities,” the social costs involved in the production of fast fashion include damages to the environment, human health, and human rights at each step along the production chain.

Read the Full Report

Why is Fast Fashion So Bad?

Fast fashion, inexpensive and widely available of-the-moment garments, has changed the way people buy and dispose of clothing. By selling large quantities of clothing at cheap prices, fast fashion has emerged as a dominant business model, causing garment consumption to skyrocket. While this transition is sometimes heralded as the “democratisation” of fashion in which the latest styles are available to all classes of consumers, the human and environmental health risks associated with inexpensive clothing are hidden throughout the lifecycle of each garment. From the growth of water-intensive cotton, to the release of untreated dyes into local water sources, to worker’s low wages and poor working conditions; the environmental and social costs involved in textile manufacturing are widespread.

In this paper, we posit that negative externalities at each step of the fast fashion supply chain have created a global environmental justice dilemma. While fast fashion offers consumers an opportunity to buy more clothes for less, those who work in or live near textile manufacturing facilities bear a disproportionate burden of environmental health hazards. Furthermore, increased consumption patterns have also created millions of tons of textile waste in landfills and unregulated settings. This is particularly applicable to low and middle-income countries (LMICs) as much of this waste ends up in second-hand clothing markets. These LMICs often lack the supports and resources necessary to develop and enforce environmental and occupational safeguards to protect human health. We discuss the role of industry, policymakers, consumers, and scientists in promoting sustainable production and ethical consumption in an equitable manner.

Read the Full Report

Frightening Fast Fashion Facts

1. Planned obsolescence; or what was known in the 1930s as ‘creative waste', is an old trick companies use to create recurring revenue, by intentionally designing their products to become obsolete. Designs that are in fashion today but already out of fashion tomorrow. Another way that fashion companies drive obsolescence is by producing poor quality items. Within a matter of weeks, customers find new clothing coming apart at the seams or losing colour, soles coming off of footwear, or jewellery breaking apart.

2. With factories incentivised to maintain around-the-clock operations, the world’s major fashion houses factor into their budgets huge waste margins. e.g. In 2018, Burberry attracted a storm of criticism when it revealed it had destroyed $50 million of stock and in the same year, H&M reported an unsold global inventory worth more than $5 billion, of which ended up in landfill.

3. Where brands once had two fashion seasons a year, many now produce 52 micro-seasons, flooding the market with new styles.

4. A major survey in the UK in 2015 found that one in three young women considered garments “old” if they had been worn just twice.

5. Australia is the highest consumer of textiles anywhere in the world outside of the US.

6. An estimated 85 per cent of all textiles go to the dump every year, according to the World Economic Forum, enough to fill Sydney Harbour annually. Globally, that’s the equivalent of one garbage truck of textiles being burned or going into landfill every second.

7. Around 260 million children are in employment around the world, according to the International Labour Organisation (ILO). According to the Global Slavery Index, the fashion industry is one of the biggest promoters of modern slavery in the world. Clothing is the second-highest product at risk of being made by modern slaves. G20 countries imported $127 billion fashion garments identified as at-risk products of modern slavery. Slavery in the fashion world can appear in a variety of forms from harvesting the cotton for a t-shirt, spinning the fibre to yarn, sewing the garment and modelling the final product to satisfy the demand of consumers in Europe, the US, and beyond.

Note: Even though these are only just the tip of the iceberg, aren’t they reason enough to shop vintage?

Read more in these articles:

Modern Slavery - Child Labour in the Clothing Industry

Fast Fashion Turning into Toxic Landfill

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